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customer-centric supply chains

Seeing Beyond the Firewall

By | customer-centric supply chains, Demand, Downstream data, Market-Driven, Supply sensing | No Comments

Supply Chain Operating Networks: The building of supply chain applications using many-to-many architectures to connect multiple parties to multiple trading partners to improve multi-tier supply chain visibility, planning and execution to improve relationships in extended value chains.   The winds of a recession are whipping. Trade winds are changing. Globalization and localization are happening simultaneously. Growth has slowed and customers are more fickle. Yet, the supply chain organization cannot see. The…

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Become Data Driven: Embrace the Iconoclast in Your Organization

By | Big data supply chains, customer-centric supply chains, Demand | One Comment

i·con·o·clast īˈkänəˌklast noun  A person who attacks cherished beliefs or institutions Writing–the process of words flowing from the mind to the fingers–is fascinating to experience. I write at least 3,000 words a day for some publication. Sometimes the words flow fast and furiously, and my arthritic fingers struggle to keep pace; while at other times, like last week, the thoughts don’t flow at all. There is a block that I don’t…

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Transforming Consumer Value Chains: Navigating the Power Shift to the Shopper

By | Big data supply chains, customer-centric supply chains, Supply Chain Excellence, Supply Chain Insights, Supply Chain Insights Community, Supply Chain Leadership | 2 Comments

Last week Walmart announced the closing of 269 stores and the layoffs of 10,000 employees. In addition, Macy’s announced the closure of 36 stores and K-Mart followed suit with announcements of 27 store closings. For December 2015 retail sales were the lowest since 2009. What does this mean? I think three things: Decline in Customer Sentiment. The turbulence in the January stock market has an impact on customer sentiment. Customers are…

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Seven Thoughts to Build a Customer-Centric Supply Chain Organization

By | customer-centric supply chains, Demand, Demand driven | 2 Comments

‘Chin Music’ Definition: Idle Chatter, Idle Talk or Vague Explanations Urban Dictionary In my work as a supply chain analyst, and Founder of Supply Chain Insights, I attend many supply chain conferences. On a day like today, when I am struggling with jet lag and recovering from sleep deprivation, I tell my friends that I attend more conferences than I would like to attend. However, when I am well-rested and…

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