Supply Chain Shaman

Category: customer-centric supply chains

customer-centric supply chains

Say Customer Service and Mean It

In my work with clients, customers bandy about the term “customer-centric supply chain.” I find most of these discussions are loquacious, even bellicose, but not actionable.

Read More »
customer-centric supply chains

If Only There Were More Choices

The supply chain technology market is in transition. Over the last three decades, the market weathered consolidations, mergers and technology shifts. Many of the clients

Read More »
customer-centric supply chains

Lassoing S&OP

A lasso is what supply chain leaders would like to have. Why? To align S&OP. The processes are out of control. Let me explain. As

Read More »
Categories