retail

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Transforming Consumer Value Chains: Navigating the Power Shift to the Shopper

By | Big data supply chains, customer-centric supply chains, Supply Chain Excellence, Supply Chain Insights, Supply Chain Insights Community, Supply Chain Leadership | No Comments

Last week Walmart announced the closing of 269 stores and the layoffs of 10,000 employees. In addition, Macy’s announced the closure of 36 stores and K-Mart followed suit with announcements of 27 store closings. For December 2015 retail sales were the lowest since 2009. What does this mean? I think three things: Decline in Customer Sentiment. The turbulence in the January stock market has an impact on customer sentiment. Customers are…

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data sharing

Getting Down to Brass Tacks: Can We Really Collaborate?

By | Market-Driven | 11 Comments

Definition: Brass tacks are a type of pin or nail. The phrase to come (or get) down to brass tacks is sometimes used idiomatically to consider the basic facts of a situation. Source Wikipedia In the 1990s suppliers had channel power. The formula for success seemed foolproof. A new product was launched, the ads ran on national TV and “poof” a new brand was created. This all changed with the disintermediation of national media. During…

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retail scorecards

What Is the Value of a Scorecard?

By | Demand, Market-Driven, Supply Chain | One Comment

It is about the right balance of the carrot and the stick. Progress happens when you measure. Relationships happen faster when there is more carrot than a stick. Over the last decade, scorecards have become more of a stick than a carrot.   Reflections Some days, in my coverage of consumer value networks, it seems like we are making slow progress. So slow, that I often feel like I am…

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revenue per employee and retail

What Should Be the Role of the Store?

By | Bricks Matter, Demand | No Comments

I love retail research. While some gals would call it retail therapy, I actively converge my days of shopping with supply chain research. Let me give you an example. Recently, I needed new bowls for French onion soup. So I placed the same order on Amazon, Macy’s and JC Penney’s websites. I had some trepidation. The reviews on Amazon listed “in-transit breakage” as a problem, but I shrugged my shoulders…

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