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customer-centric supply chains

Supply Chain 2030: Forge a New Path

By | customer-centric supply chains, Demand, demand driven, Global Supply Chains, Market-Driven | 2 Comments

The Supply Chain Insights Global Summit is over, but we hope the energy to define Supply Chain 2030 is just beginning.  Our goal is to build a guiding coalition to think differently to improve outcomes. Today only 12% of supply chain teams are driving improvement, performing better than their competitors and driving value (as determined by Price to Tangible Book Value). As companies prepare for Supply Chain 2030, we think that it…

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Is a Customer-Centric Strategy the Same as Demand-Driven? Outside-In?

By | customer-centric supply chains, Demand, demand driven | No Comments

It was an early morning. I cradled my cup of tea in my hand.  It had been a long night. However, I had little time to be tired. The client leaned across the table and asked, “Is a customer-centric supply chain strategy the same as a demand-driven supply chain strategy?” I smiled. As we talked the adrenaline started to pump. I asked for a black marker to draw on the board…

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Executing Customer-Centric Supply Chain Strategies

By | customer-centric supply chains | No Comments

 Definition: “Customer–centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” Today I am flying to see the leadership team at Cummins Inc. (Included in this post is Cummins’ digital award for the 2016 Supply Chains to Admire. All winners received their digital images this week.) I am on…

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Integrated Planning: Is It Rubbish? Be Careful What You Ask For.

By | Big data supply chains, customer-centric supply chains, Demand, Inventory Management, Sales and Operations Planning, Supply Chain | 4 Comments

On Sunday I spent the day at the Barnes Foundation with an old friend Karen. I love art museums, and connections with old friends are great for the soul. The Barnes Foundation is an incredible exposition of some of my favorite artists–Matisse, Modigliani, and Picasso. It was a good day. As Karen and I set out on foot, my legs, tired from ballet classes, and my body weary from a…

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A River Runs Through It

By | customer-centric supply chains, Demand, Demand driven, demand driven, Demand sensing, Demand shaping | 2 Comments

A River Runs Through It is one of my favorite films. The scenes directed by Robert Redford are beautiful. As the story unfolds, a family with many dramatic ups and downs always return to the Blackfoot River to fish. The river becomes the thread that connects their lives. The last scene shows an old man sitting on the Montana river where he used to fish with his family many years ago. He…

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Network Consolidation: A Step Forward for Market-Driven Value Networks?

By | customer-centric supply chains, Demand, Market-Driven, Supply Chains to Admire | One Comment

Market-Driven Value Networks: An adaptive network focused on a value-based outcomes. The network senses, translates, and orchestrates market changes (buy- and sell-side markets) bidirectionally with near real-time data to align sell, deliver, make and sourcing organizations outside-in. Today’s supply chain processes are inside-out with a focus on orders and shipments. We have automated transactional data; but there are no systems available to take independent demand data (channel data) and move…

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Go Horizontal!

By | customer-centric supply chains, Demand, Demand driven, Digital Supply Chain, digital supply chains, Market-Driven | No Comments

Functional silos define today’s supply chain organization.  The silos compete. They lack alignment, and a result, cannot effectively collaborate. This lack of alignment is an impediment to improving balance sheet results. I am a product of traditional, silo-based thinking. My first job was in manufacturing in the 1980’s. I did not understand warehousing and transportation until reassignment to a logistics role in 1985. I needed to experience it to understand…

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Sparking a New Conversation: Let’s Build a Network of Networks

By | customer-centric supply chains, Demand, Market-driven value networks, Supply Chain Insights Community | One Comment

Today’s supply chain is inside-out. Companies wait and process orders. They cannot sense and respond to demand. It is a struggle. The processes are largely batch and out of cadence with the markets they serve. Increasingly, business requirements are outside-in. The channels are multi-tier and companies are more dependent on outsourcing. Systems are growing more complex. Yet, the primary means to manage trade with network partners is through spreadsheets and email….

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Building Outside-In Processes

By | Big data supply chains, customer-centric supply chains, market-driven value chains, Market-driven value networks, Supply Chain visibility | 3 Comments

This past weekend I decompressed and turned off my cell phone. The concept of being on and available all the time– 24/7– wears on me. I spent a beautiful, brisk, Saturday afternoon building monsters with my grandson, Jake, at the local children’s museum. (I find that even building blocks hold more possibilities today than when I was a child 55 years ago.) As I sat on the cold floor holding the…

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Trying to Figure Out New Forms of Analytics

By | Big data supply chains, customer-centric supply chains, Digital Supply Chain, New technologies

Understanding the new world of supply chain analytics is my current research project. Using unstructured and stream data is a brave new world. The possibilities of data variety and velocity to improve supply chain management excite me. As I study the market, today I have more questions than answers. There is a great need for improved supply chain analytics. New solutions offer great promise. The pace of solution evolution is moving…

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