Category

customer-centric supply chains

If Only There Were More Choices

By | customer-centric supply chains, Demand, demand driven | No Comments

The supply chain technology market is in transition. Over the last three decades, the market weathered consolidations, mergers and technology shifts. Many of the clients I work with are nervous about SAP APO’s transition and the evolution of SAP’s supply chain planning solutions. They are looking for alternatives. As I work with these teams, one thing is clear. Companies are at very different places, based on the company’s cultural DNA…

Read More

Reflections, Thank Yous, and Rethinking the Future

By | Big data supply chains, customer-centric supply chains, Supply Chain Insights, Supply Chain Leadership | No Comments

Last week I spoke at the CLX Logistics Conference in Philadelphia on the future of Supply Chain Management. As I presented on Supply Chain 2030, I shared research on balance sheet performance, and provided insights on why I believe 90% of organizations failed in the delivery of supply chain excellence at the balance sheet level. My speech also focused on how current technologies are rapidly becoming obsolete due to market…

Read More

Lassoing S&OP

By | customer-centric supply chains, Demand, Sales and Operations Planning, Supply Chain Leadership, Supply Chain Talent, Supply Chains to Admire | No Comments

A lasso is what supply chain leaders would like to have. Why? To align S&OP. The processes are out of control. Let me explain. As companies transitioned from regional to multi-national organizations, Sales and Operations Planning (S&OP) processes proliferated. Today, the average company has seven S&OP processes, but a global chemical company averages over 30. In contrast, as a regional supply chain leader in the 1990’s, my company had one…

Read More

Good People Can Make a Difference in Outcomes

By | customer-centric supply chains, Demand | No Comments

I closed the door of my hotel room and grimaced at the overflowing trash can. Heaped high with plastic, it violated my principles as an environmentalist. Ironically in the city of San Francisco, which alleges allegiance to Corporate Social Responsibility, I had no option. As a frequent traveler, sometimes the road stories are ones we’d like to forget. This was a bad week. The flight into San Francisco on American was…

Read More

Not the Jetsons: Ten Use Cases for Cognitive Learning in Supply Chain

By | Big data supply chains, customer-centric supply chains, Demand | No Comments

Remember the Jetsons?  While the Flintstones chronicled a Stone Age family with work powered by birds and dinosaurs, the Jetsons symbolized the future. The show aired with catchy music from 1962 to 1963, then later in syndication, with new episodes, in 1985 to 1987. While the Flintstones rolled around in crude vehicles with stone wheels, the Jetsons rode high over the city buildings in airborne spacecraft. Robots and automation enriched the Jetsons’ lives….

Read More

Customer-Centric Supply Chains: Adding Clarity to the Muddle

By | customer-centric supply chains, Demand driven, demand driven, Downstream data, Market-Driven | One Comment

It was November. I was speaking at a client site. The topic was customer-centric supply chains. We started the morning by asking attendees to share their definition of a customer-centric supply chain. I slowly wrote the definitions on the whiteboard. At the end of the sharing I had as many definitions on the board as people in the room. The only thing that was clear was the lack of definition…

Read More

Supply Chain 2030: Forge a New Path

By | customer-centric supply chains, Demand, demand driven, Global Supply Chains, Market-Driven | 2 Comments

The Supply Chain Insights Global Summit is over, but we hope the energy to define Supply Chain 2030 is just beginning.  Our goal is to build a guiding coalition to think differently to improve outcomes. Today only 12% of supply chain teams are driving improvement, performing better than their competitors and driving value (as determined by Price to Tangible Book Value). As companies prepare for Supply Chain 2030, we think that it…

Read More

Is a Customer-Centric Strategy the Same as Demand-Driven? Outside-In?

By | customer-centric supply chains, Demand, demand driven | No Comments

It was an early morning. I cradled my cup of tea in my hand.  It had been a long night. However, I had little time to be tired. The client leaned across the table and asked, “Is a customer-centric supply chain strategy the same as a demand-driven supply chain strategy?” I smiled. As we talked the adrenaline started to pump. I asked for a black marker to draw on the board…

Read More

Executing Customer-Centric Supply Chain Strategies

By | customer-centric supply chains | No Comments

 Definition: “Customer–centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” Today I am flying to see the leadership team at Cummins Inc. (Included in this post is Cummins’ digital award for the 2016 Supply Chains to Admire. All winners received their digital images this week.) I am on…

Read More

Integrated Planning: Is It Rubbish? Be Careful What You Ask For.

By | Big data supply chains, customer-centric supply chains, Demand, Inventory Management, Sales and Operations Planning, Supply Chain | 4 Comments

On Sunday I spent the day at the Barnes Foundation with an old friend Karen. I love art museums, and connections with old friends are great for the soul. The Barnes Foundation is an incredible exposition of some of my favorite artists–Matisse, Modigliani, and Picasso. It was a good day. As Karen and I set out on foot, my legs, tired from ballet classes, and my body weary from a…

Read More