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customer-centric supply chains

L’Oréal: A Case Study in Supply Chain Excellence

By | customer-centric supply chains, Market-Driven, Supply chain excellence | No Comments

  François-Régis Le Tourneau leads the efforts at L’Oreal for Standards & Prospective Process Improvement.  At the Supply Chain Global Summit 2018, Francois discussed the impact of digitalization, Industry 4.0, and L’Oréal’s approach to business that has allowed the company to continuously rank as a Supply Chains to Admire winner for four consecutive years. The award, based on beating the industry peer group on rate of improvement on the key metrics of…

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Building a Triple A Supply Chain: Ten Tactics That Work

By | customer-centric supply chains, Sales and Operations Planning, Supply Chain, Supply chain excellence, Supply Chain Leadership, Supply Chain Talent | No Comments

It was not my goal; but by accident, it became my mission. At Supply Chain Insights, as we combed through over 9000 quantitative responses on supply chain management from business leaders to understand what drives supply chain excellence in preparation for the Supply Chain Insights Global Summit. In the process, we proved Hau Lee’s theorem in the Famous Harvard Business Review Article, “Triple A Supply Chains.” Here is an excerpt…

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My Take: The Role of Anaplan in Defining the Art of the Possible in Supply Chain Planning

By | Big data supply chains, customer-centric supply chains, Demand, Digital Supply Chain, digital supply chains, New technologies | 2 Comments

“…the art of the possible, the attainable — the art of the next best” ― Otto von Bismarck This morning I landed in Frankfurt. Keeping with my normal Sunday night ritual, I poured myself a cup of tea to pen my weekly post for the Supply Chain Shaman. I have been writing weekly posts for this blog for eight years. The length of time is hard to believe. I thank…

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If Only There Were More Choices

By | customer-centric supply chains, Demand, demand driven | No Comments

The supply chain technology market is in transition. Over the last three decades, the market weathered consolidations, mergers and technology shifts. Many of the clients I work with are nervous about SAP APO’s transition and the evolution of SAP’s supply chain planning solutions. They are looking for alternatives. As I work with these teams, one thing is clear. Companies are at very different places, based on the company’s cultural DNA…

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Reflections, Thank Yous, and Rethinking the Future

By | Big data supply chains, customer-centric supply chains, Supply Chain Insights, Supply Chain Leadership | No Comments

Last week I spoke at the CLX Logistics Conference in Philadelphia on the future of Supply Chain Management. As I presented on Supply Chain 2030, I shared research on balance sheet performance, and provided insights on why I believe 90% of organizations failed in the delivery of supply chain excellence at the balance sheet level. My speech also focused on how current technologies are rapidly becoming obsolete due to market…

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Lassoing S&OP

By | customer-centric supply chains, Demand, Sales and Operations Planning, Supply Chain Leadership, Supply Chain Talent, Supply Chains to Admire | No Comments

A lasso is what supply chain leaders would like to have. Why? To align S&OP. The processes are out of control. Let me explain. As companies transitioned from regional to multi-national organizations, Sales and Operations Planning (S&OP) processes proliferated. Today, the average company has seven S&OP processes, but a global chemical company averages over 30. In contrast, as a regional supply chain leader in the 1990’s, my company had one…

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Good People Can Make a Difference in Outcomes

By | customer-centric supply chains, Demand | No Comments

I closed the door of my hotel room and grimaced at the overflowing trash can. Heaped high with plastic, it violated my principles as an environmentalist. Ironically in the city of San Francisco, which alleges allegiance to Corporate Social Responsibility, I had no option. As a frequent traveler, sometimes the road stories are ones we’d like to forget. This was a bad week. The flight into San Francisco on American was…

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Not the Jetsons: Ten Use Cases for Cognitive Learning in Supply Chain

By | Big data supply chains, customer-centric supply chains, Demand | No Comments

Remember the Jetsons?  While the Flintstones chronicled a Stone Age family with work powered by birds and dinosaurs, the Jetsons symbolized the future. The show aired with catchy music from 1962 to 1963, then later in syndication, with new episodes, in 1985 to 1987. While the Flintstones rolled around in crude vehicles with stone wheels, the Jetsons rode high over the city buildings in airborne spacecraft. Robots and automation enriched the Jetsons’ lives….

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Customer-Centric Supply Chains: Adding Clarity to the Muddle

By | customer-centric supply chains, Demand driven, demand driven, Downstream data, Market-Driven | One Comment

It was November. I was speaking at a client site. The topic was customer-centric supply chains. We started the morning by asking attendees to share their definition of a customer-centric supply chain. I slowly wrote the definitions on the whiteboard. At the end of the sharing I had as many definitions on the board as people in the room. The only thing that was clear was the lack of definition…

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Supply Chain 2030: Forge a New Path

By | customer-centric supply chains, Demand, demand driven, Global Supply Chains, Market-Driven | 2 Comments

The Supply Chain Insights Global Summit is over, but we hope the energy to define Supply Chain 2030 is just beginning.  Our goal is to build a guiding coalition to think differently to improve outcomes. Today only 12% of supply chain teams are driving improvement, performing better than their competitors and driving value (as determined by Price to Tangible Book Value). As companies prepare for Supply Chain 2030, we think that it…

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