Supply Chain Shaman

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Category: customer-centric supply chains

Change Management

Not To Be A Losing Pawn

When I was a teenager, I spent afternoons after school with my dad. As he lost his vision to macular degeneration, he taught me to

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customer-centric supply chains

Say Customer Service and Mean It

In my work with clients, customers bandy about the term “customer-centric supply chain.” I find most of these discussions are loquacious, even bellicose, but not actionable.

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