Good People Can Make a Difference in Outcomes
I closed the door of my hotel room and grimaced at the overflowing trash can. Heaped high with plastic, it violated my principles as an environmentalist.
I closed the door of my hotel room and grimaced at the overflowing trash can. Heaped high with plastic, it violated my principles as an environmentalist.
Definition: “Customer–centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the
‘Chin Music’ Definition: Idle Chatter, Idle Talk or Vague Explanations Urban Dictionary In my work as a supply chain analyst, and Founder of Supply Chain
Wang Laboratories. Eastman Kodak. Nokia. Blockbuster. Polaroid. Xerox. What do these names have in common? They were once strong brands that could not adjust fast enough to
“When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find
I feel it in my heart. The decision is divorce. I came to this relationship three years ago. It started casually. It was off and on.
A warehouse is not a warehouse and a supply chain is not a supply chain. They come in various sizes, varieties and specifications. They vary
Customer-centric supply chains have been the dream. Technologies are making it more feasible, but can you listen?_____________________________________________________________________________________________ In most companies, the group named customer service is