Trivial Pursuit and a Hole in my Bookshelf

by Lora Cecere on January 13, 2012 · 2 comments

“Why am I focused on the supply chain? The answer is simple. It is a barometer of my business. All the problems show up first in the supply chain….”

Michael Dell, CEO of Dell

 This week as I did briefings, gathered data for the book, and talked to experts, my mind was cranking.  So, when you play supply chain trivia this weekend with your friends <OK, so you might say, “Yeah, right! Not me Lora.” >, here are five factoids.

  • Materials are Growing Scarce.  In 2011, the British Geological Society listed 52 minerals as critical.  27 of these can only be sourced from China.
  • Product Complexity is Increasing.  In grocery retail, the average store in the United States has three times the number of items that it did in 1990.  The number of items is growing ten times faster than store profit.
  • We are not Safe & Secure.The efficacy of biologic products is a growing concern. (A biologic is a medicinal product that is created through a biologic process versus chemical synthesis. To be effective, these require tightly controlled cold chain environments.) The top 32 most commonly counterfeited drugs have cold chain requirements. These are some of the most important and most susceptible drugs to both loss of efficacy and counterfeiting. . 
  • We have not solved the Issues around Waste.  One out of three fruits and vegetables spoil on their way to market. Two out every five chickens are thrown in the garbage.
  • Progress on New Product Launches is Stalled.  Only 25% of new product introductions achieve 7.5 Million in annual sales. While the number of products introduced over the past five years has numbered 1600-1800 items, the success rate percentage has not improved.

While these may seem divergent points, for me they all sound like an opportunity.  Yes, I believe that an opportunity knocks for supply chains to drive value, but I am convinced that we cannot seize value unless we look at supply chain processes as a system.  To do this, we must be T–shaped managers (think horizontally across silos’s and outside-in) with a focus on system thinking.

What is the Difference between a Complex Process and a Complex System?

In the face of rising business complexity, supply chain is a complex system composed of complex processes.  Most people that I interview for the book will discuss their business complexity.  Or they will share insights on their process complexity, but do not fully grasp the impact of the concept that the supply chain is a complex system. 

Systems thinking is the process of understanding how things influence one another within the whole.  The practice of systems thinking is rooted in the fact that you cannot look at one process without looking at the entire system. The focus is on cyclical versus linear cause and effect.  For example, you cannot change inventory levels without affecting cost and customer service.  Or that the interactions of how one value network impacts the other.  For example, did my cancer treatment not work because the biologic drug was counterfeit or because the rare metal for the stint was not available from China?

Why does Systems thinking Matter?

In finishing fifty interviews for the book, Bricks Matter, I find the points of view in stark contrast.  

I know that it is dangerous to generalize, so please bear with me.  In my interviews, people with business backgrounds tend to talk about business complexity and the evolution of processes to simplify and streamline processes and cycles to improve reliability.  I also find that people with Informational Technology (IT) backgrounds tend to focus on simplifying complex processes.  This is in contrast to the supply chain leader discussions that I have been privileged to listen to that have focused on how to maximize opportunity with a focus on the whole or focusing on the entire system.   

I leave these interviews believing that the number one thing that Universities need to teach the fourth generation of supply chain leaders is how to be system thinkers. <So, if you are a student in a supply chain curriculum, please enroll yourself in a systems thinking course. When you do, plan to study.  As an engineering student, I took my systems thinking class twice.  The first time was not pleasant. I got a C.  My mom was not happy.  The second time, I got an A.  She was happier.  It is a tough class. >

 So, coming out of these interviews, I believe that whether it is business complexity, process complexity, or system complexity, the key for these new leaders will be in streamlining and simplifying complexity.  Let me give you an example. I am struck by the brilliance of A.G. Lafley’s transformation of the Procter & Gamble organization in 2002.  He focused the entire company on the two moments of truth.  He asked the organization to judge themselves by how well they served the consumer.  He asked them to answer two questions:

  • Was the product on the shelf when the customer wanted it?
  • And, when the customer used the product, were they delighted?

If the answer to both of these was “yes“, then they had been successful.  If the answer was “no”, the organization had failed.

He then organized metrics and organizational thinking outside-in to focus on these moments of truth.  It was simple, but powerful.  It forced the team at Procter and Gamble to think across silos outside in.  It made the complex simple. 

 I believe that the problems and the solutions to industry supply chain issues are inter-connected and need to be viewed as part of the whole.  I think that true supply chain leadership can happen only when we can design outside-in using simple, but effective goals to align the organization in systems thinking.

What did People Read on the Journey?

The other question that I asked in the research was, “What books had the greatest impact on you, and your journey as a supply chain professional.”  The answers surprised me.  Supply chain books were seldom mentioned, in general, business books had the greatest impact.  Here is what the first generation of supply chain leaders read in the journey: 

-36% of the respondents were impacted by The Toyota Way, by Jeffrey Liker.  This was a milestone book about lean and lean thinking. 

-18% of the people interviewed were driven to think harder about supply chain by reading Good to Great, Jim Collins.  Companies remember the images of the hedgehog and the flywheel. 

-9% mentioned The Goal, by Eli Goldratt.  This book was a pivotal book in my career.  This book kicked-off the Theory of Constraints (TOC) thinking.

-5% listed Clockspeed by Charles Fine.  The impetus of this book is to look at cycles and time.  This for me is the essence of systems thinking.

-5% cited the book Who Moved my Cheese, by Spencer Johnson.  The road to supply chain excellence is also full of organizational pitfalls and potholes.  One of the companies that I interviewed said it well, “People game each other.  Most of my time is spent in negotiation and sandbagging. I have learned to do this well.” (So, you may also want to take a class in political science.)

-5% listed In Search of Excellence, by Tom Peters and Robert H. Waterman.  This is also one of my favorites.

So tonight, I arranged my book shelf carefully placing these books with a hole in the middle.  In the middle,  I have a place for the book that I am writing that is titled Bricks Matter for publication on August 1st.    Every now and then as I write my 98,000 words, I will look up and imagine the book surrounded by the others that helped drive new levels of supply chain thinking.  When it publishes, I hope that it will also be on your bookshelf with all of these others.  It will be a book on systems thinking and how thinking holistically about supply chain management drives value.  Meanwhile, thanks for reading and have a great weekend. If nothing else, I hope that I helped you with your weekend game of trivial pursuit.

 

Reflections

by Lora Cecere on January 12, 2012 · 0 comments

It has been two years since I resigned from AMR Research.  At AMR, I had written over 600 articles on supply chain, and I managed a group of analysts.  I was very “vested” in what I did there.  When Gartner bought AMR, I cried.  I made a decision that I needed to leave. I had worked for Gartner before.

In January 2010, I had a lump in my throat as I sat and looked at my computer screen. My research belonged to my prior employer. I erased my computer clean and started again. I no longer had access to the five years of research that I had built.  I had to start over.  In this post, I want to share my insights that I have today about supply chain management over these past two years.

What I have Learned:

Today,  I reflect on where the industry is, my contribution to it, and my goals going forward.  I make three commitments to my readers

Maturity. The companies that I worked with at AMR Research did not represent a normal distribution of supply chain practitioners.  Companies self selected when they joined the AMR Research community.  They were more active in the field of supply chain, and as a result, they had a higher level of maturity.  Many were actively competing for top billing on the AMR Research Top 25 listing of Supply Chain Leaders.  As a result, much of the research that I wrote while at AMR was for a more advanced practitioner.

I was asked Monday night by a client about my predictions as an analyst.  Her question was, “How accurate were they?”  Good question I thought.  So, I went home and I thumbed through my written research. I found the predictions.  About 70% of them happened, but I found that I was too optimistic. The timing was off.  I am usually ahead of the market.  My commitment to my readers is to try to be more grounded and practical. 

Geek Speak.  As I thumbed through my written research at AMR (I only have it in hard copy now), I winced at the Geek Speak.  As one of the first generation of supply chain pioneers, I did not create a compelling message.  I like most lost our way.  Supply chain should have been about business value, but we wrapped ourselves around geek speak.  I, ERP’d, APS’d, SCE’d, SCM’d my reader to death. I am sorry.

A current example of this in today’s market is the writing about SOMOLO omnichannel consumer experience.  These will not be terms that I will use.  Instead, I say “Really?”  Does your teenage daughter say that they are going to go to the mall to experience the SOMOLO omnichannel experience?  I don’t think so.  I think that we are improving and redesigning the shopping experience through the convergence of technologies.  Going forward, I am committed to the reader of this blog to sidestep Geek Speak and focus on what drives business value.

Vendor Influence of Analysts can yield bad Advice for Users.  There is tremendous pressure within established analyst organizations to write positive pieces about vendors. In fact, it is better to write nothing at all as analyst, than to take a negative position.  Trust me. I have the scars.

Large vendor organizations have internal analyst relations teams who are machines that are designed to squash anything that is the least bit negative. Yes, it is definitely a machine.  And, I do not think that the business model has been good for the industry.

I am so GLAD to be out of that pressure.  I feel bad that I was not allowed to take stronger positions on what I saw in the formative years of the evolution of supply chain management technologies.  I tried; but I do have great stories to tell my friends over a glass of wine.  However, what I can commit to, for my readers in 2012, is to tell it like it is.  When I take a position, I will send it to the vendor for a 24 hour factual accuracy review, but I am going to make the hard calls.  My writing is not going to be influenced by any provider of technology.

Back to Writing

OK, enough for now.  I have to get back to writing the book, Bricks Matter.  I finished 7000 words in the last three days and I had some great interviews this week with five great supply chain leaders. <These guys are definitely ahead of the pack.>   I am also working on building a supply chain index of how companies year-over-year built value through supply chain practices, but more on that later.

Next week, I am at NRF and then flying to Barcelona to discuss market-driven supply chain practices with 21 leaders from emerging countries.  The following week, I will be at the GMA/FMI conference.  I then travel from Orlando to Washington, DC where I will be speaking to a group of government officials on how to use supply chain data to improve US infrastructure. On January 26th, I will fly to Las Vegas to facilitate the S&OP IE event.  I hope to see you in my travels.  Look for my posts.  I will not forget my commitments.