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Happy Labor Day! Insights on Building Supply Chain Talent

By | Supply Chain Excellence, Supply Chain Talent | 2 Comments

In the United States, families are packing for Labor Day. The exodus from the cities leads to jammed roads and packed parks. Now a ritual, Labor Day is the first Monday in September. Dedicated to the social and economic achievements of American workers, it is a welcome three-day weekend. So, with labor day approaching, I am penning a blog on supply chain talent. Labor day also signals the end of…

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S&OP: Five Steps to Get Started

By | Sales and Operations Planning, Supply Chain, Supply chain excellence, Supply Chain Performance Index, Supply chain planning | One Comment

It is Sunday. Today I assume a familiar position. Now a ritual, with coffee in one hand and country music blaring, I sit in my faded green chair to write a blog post. I have done this for seven years. This afternoon I am writing my 334th blog post. I will also pen my 95th report for this week’s Supply Chain Insights newsletter. We now reach 23,000 supply chain leaders…

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Is a Customer-Centric Strategy the Same as Demand-Driven? Outside-In?

By | customer-centric supply chains, Demand, demand driven | No Comments

It was an early morning. I cradled my cup of tea in my hand.  It had been a long night. However, I had little time to be tired. The client leaned across the table and asked, “Is a customer-centric supply chain strategy the same as a demand-driven supply chain strategy?” I smiled. As we talked the adrenaline started to pump. I asked for a black marker to draw on the board…

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Executing Customer-Centric Supply Chain Strategies

By | customer-centric supply chains | No Comments

 Definition: “Customer-centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” Today I am flying to see the leadership team at Cummins Inc. (Included in this post is Cummins’ digital award for the 2016 Supply Chains to Admire. All winners received their digital images this week.) I am on…

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