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Executing Customer-Centric Supply Chain Strategies

By | customer-centric supply chains | No Comments

 Definition: “Customer-centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” Today I am flying to see the leadership team at Cummins Inc. (Included in this post is Cummins’ digital award for the 2016 Supply Chains to Admire. All winners received their digital images this week.) I am on…

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Integrated Planning: Is It Rubbish? Be Careful What You Ask For.

By | Big data supply chains, customer-centric supply chains, Demand, Inventory Management, Sales and Operations Planning, Supply Chain | 4 Comments

On Sunday I spent the day at the Barnes Foundation with an old friend Karen. I love art museums, and connections with old friends are great for the soul. The Barnes Foundation is an incredible exposition of some of my favorite artists–Matisse, Modigliani, and Picasso. It was a good day. As Karen and I set out on foot, my legs, tired from ballet classes, and my body weary from a…

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Supply Chains to Admire: 2016 Results

By | Supply Chains to Admire | One Comment

Five months of analysis. Lots of heated debates. It is now over. This morning we announced the Supply Chains to Admire Winners and Finalists for 2016. The research starts in April and stretches over many weeks as we analyze the different elements and understand the patterns of each industry. Why do we do it? Selfishly, we need a standard for our research, but we also want to help supply chain…

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A River Runs Through It…

By | customer-centric supply chains, Demand, Demand driven, demand driven, Demand sensing, Demand shaping | 2 Comments

A River Runs Through It is one of my favorite films. The scenes directed by Robert Redford are beautiful. As the story unfolds, a family with many dramatic ups and downs always return to the Blackfoot River to fish. The river becomes the thread that connects their lives. The last scene shows an old man sitting on the Montana river where he used to fish with his family many years ago. He…

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