Report Publication: Rise of Social Commerce

By | Demand driven, Downstream data, New technologies | One Comment

Meet the new shopper.  Underneath the keys of the keyboard, they are shopping in a new way.  They could be beside you on the train tonight, it could be your teenager behind the closed door, or your spouse smiling as she clicks on the accept button for the PERFECT holiday gift.  Each is unleashing the power of the social network. Meet the Digital Consumer The digital consumer is shopping with…

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Rise of Social Commerce

By | Demand driven, Downstream data, New technologies, Uncategorized | 4 Comments

“We have the most powerful distribution mechanism that has been created in a generation,” Mark Zuckerberg, Founder Facebook at the launch of the 2006 Connect Platform It is called the socialgraph: the complex interconnection of social relationships. It is a new type of network.  One that has the power to redefine the shopping experience allowing companies to anticipate, personalize and energize the shopping experience in new ways.  Tapping the potential of this technology shift will make the vision…

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Let’s face it. We have not done a good job on CPFR or VMI.

By | Demand driven, Downstream data, New technologies | 10 Comments

Many tout it.  Presentations expound on it; but back home at the office, customer teams are confounded.  In the late 1990’s it was all the rage.  Yes, CPFR (Collaborative Planning Forecasting and Replenishment) and Vendor Managed Inventory (VMI) processes, over-hyped by many, have fallen short in delivering the promise.  In this article, I look at the evolution, the success and the gaps highlighting where it fits and where it does…

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Can you Listen?

By | Demand driven | No Comments

Customer-centric supply chains have been the dream.  Technologies are making it more feasible, but can you listen?_____________________________________________________________________________________________ In most companies, the group named customer service is mis-named. While the department  is named “customer service” , it really is a group of order takers. Next week at Altitmeter Group’s first conference, The Rise of Social Commerce, I will be presenting on how social technologies have evolved to driven enlightened engagement.  …to put true Service into customer…

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Rethinking the “How” and “What” of DRP

By | Demand driven, Downstream data | No Comments

Want to save millions? Maybe even billions?  According to my panelists on Monday morning, September 27th, at The Council of Supply Chain Management (CSCMP), it comes down to rethinking the “How” and “What” of Distribution Requirements Planning (DRP).  DRP, MRP and ERP are push-based applications. They work from the inside of the enterprise out. Demand-driven value networks, a more effective design, require a pull-based signal from the outside-in. They also require flexibiity.  These traditional systems are…

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A Mile Wide and a Millimeter Deep

By | Uncategorized | No Comments

This week, I attended the Annual Council of Supply Chain Management Event in San Diego.  Speaking at eight of the last nine CSCMP event, I am a veteran. It is one of the largest supply chain events in North America. The mood and attendance at the event is usually an accurate predictor for technology spending in supply chain applications.  So what was it like?.  Attendance was up this year by 33%, but the mood was stayed.  More people,…

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Lean Bigot and Proud.

By | Demand driven | No Comments

I am bigot.  Yes, a bigot.  A person that is intolerant and can exhibit animosity towards those with differing opinions. That can be me.  When I hear the term LEAN in client interaction, I bristle.  My face is easy to read.  I would be a BAD poker player.  I find that so many companies have attempted LEAN programs with the best of intentions; but have moved backwards.   Here I share my two disconnects:…

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Start a New Conversation. Free the Data to Answer the Questions that you Don’t know to Ask

By | Demand driven, Downstream data | No Comments

It happens all the time.  IT says to line of business leaders, “Tell me what you need for Business Intelligence (BI), and I will go find the right technologies.”  The issue is that we don’t know, and we will not know soon.  We only know that applications are changing and that the data is growing exponentially.  The answer to the question of: “What is the right data architecture for demand-driven…

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Are you only Giving it 40%?

By | Demand driven, Supply chain economic recovery, Supply chain excellence, Supply chain planning | One Comment

Last week, I spoke at the S&OP IE event in Boston (http://www.theiegroup.com/SOP/Overview.html).  There were 29 speakers.  In the course of two days, 80% of the speakers stated “for a successful S&OP implementation, start with process, then follow with technology.”  I sat on the back row, and I wanted to raise my hand and shout,  “STOP!  You are missing the obvious.”  The largest problem with S&OP is change management.  Companies that…

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Crossing the Great Divide

By | Demand driven, Supply chain excellence | No Comments

  It was a hot Atlanta day. The temperature in the cab was sweltering.  It was the kind of day that makes you feel like a grease spot on the pavement. As I bustled through the air-conditioned lobby, past reception and not catching my breath until I sat down in the deep leather chairs in the Chief Financial Officer’s conference room, I tried to compose myself.  However, the question that…

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