When I  looked in the yesterday mirror, I clearly saw a gal with the flu.  I hate being sick.  In the morning, I struggled.  Did I  have  enough strength to make it to my speaking appointment in the afternoon?  I was the last speaker on the last day of the Transportation Research Board (TRB) (http://www.trb.org/AnnualMeeting2012/AnnualMeeting2012.aspx) in Washington, DC.   I was on a panel.  So, I questioned if it would matter, but as a matter of principle, I don’t cancel speaking engagements. So I put on my pink suit (to hide my pale skin) and headed to Washington.

Prior to being approached to speak at this conference, I had never heard of  TRB.  Have you?  In short, they are one of six major divisions of the National Research Council which is a private, nonprofit institution providing services to the government, and scientific and engineering organizations.  It was established in 1920 as the National Advisory Board on Highway Research to provide a mechanism for the exchange of information and research on highway technology. It was renamed the Highway Research Board (HRB) in 1925 and finally the  Transportation Research Board in 1974. In short, they provide research to local, state and federal organizations on transportation infrastructure for planning.  When I entered the room, the air was thick with acronyms of bills, research studies and acts that I had never heard of.  I was a fish out of water in a group of 11,000 attendees.  

I was asked to speak on available data in the supply chain and share insights on how this data could be used to improve transportation planning. When I was asked to speak, I questioned if I could add value, but after being in the session for 5 minutes, I understood why I was there.  In 2011, the group had an awakening.  They recognized that they could not properly plan transportation infrastructure without a better understanding of supply chain. I walked in early and got to hear the prior session.

In essence, the group before me was putting together a proposal to ask for 5-7 million dollars of government funding to do a survey to better understand the impact of supply chain on future road, waterway and rail infrastructure. They had spent the last year interviewing the “private sector” to understand how to define supply chains for the questionnaire.  I smiled looking forward to their insights.  What was presented was a very rudimentary understanding of source, make and delivery without a clear understanding of the complexity, nuances and dynamics of the real world of the supply chain. The group was proposing penalties for non-compliance.  I shuttered.

As I took the stage, I asked the group if they had heard of the “private sector organizations” of APICS, CSCMP, FMI, GMA, GS1, NAM, NRF, or SCOR?  They shook their heads “NO.”  I asked if they had heard of the GS1 GTIN and GLN standards and how they tied to commodity types and geolocation data?  Their response was “No.”  I asked if they knew that the average supply chain team had not one by seven supply chains and that 95% of companies reconfigure their supply chains based on Sales and Operations Planning (S&OP)?  They asked me to explain S&OP. I continued.  I asked if they knew that 80% of process manufacturers used planning systems to route trucks and dispatch loads?  They asked me for an overview of transportation planning, and how they could get to the data.  In summary, the gal in the pink suit suffering with the flu had a great discussion with the planners that are planning the North America roadways.

Let’s face it, North American transportation infrastructure needs help.  Not only has demand volatility increased, but satisfying customer delivery expectations is a growing issue.  This is two-fold:  tightening of delivery windows and congested roadways.  As I spoke to the group designing the roadways, I realized that we had an opportunity to improve the effectiveness of the process to expedite plans for the roadways.  Here are my recommendations

1) Make use of Existing Data:  I explained that a substantial amount of historic transportation data on loads tendered could be accessed through Cass Logistics and Chainalytics business models. I also explained that Chainalytics also had some future and forward looking data from RFPs.  I encouraged them to contact the leaders of these two transportation providers to see how they could get access to the data.  I shared that while the data was not free, it  could be purchased at  less cost and with more accuracy than the data that they would get from an annual survey.

2) Use Carrots not Sticks:  I asked that we try to use the existing standards and try to work within the private sector’s existing associations to gain insights on  manufacturing and distribution shifts/region. I explained how imposing new naming conventions would be costly and ineffective.  I suggested that they work with local CSCMP roundtable leaders to try to use the forum to gain insights from leaders to help them plan.  I also pleaded that they never recommend this as compliance mandate.  I shared that I believed that the private sector wants better roadway and infrastructure improvements and that carrots were more effective than sticks. 

3) Partner with the Private Sector. I also explained how the private sector organizations worked, their charters and how I thought that they could work with each to get useful data.  The group was just as unaware of these charters as I was of the mission of TRB.

I walked back to the train in the rain.  I was miserable, but I was glad I went.  It was great grounding for me on how we as leaders need to try to bridge the gulf between the private and public sectors understanding of supply chain.  I only hope that the 5-7 Million that was going to be spent on a data project makes it’s way into improving the Chicago rail yards, Atlanta’s Route 400,  or the many Spaghetti junctions that line the US highways and tollways.  Your thoughts?  Any ideas for the TRB?

 

 

 

Step it UP!

by Lora Cecere on January 25, 2012 · 0 comments

My mother used to tell me, “If you cannot say anything positive, don’t say anything at all.”  And, while I should  probably heed her advice on this beautiful morning in Baltimore, I am not going to. 

This week, I attended the Grocery Manufacturers Association (GMA) supply chain event.  When it comes to content, it was one of the worst events that I have attended in the past two years.  It was very disappointing.  So, why am I not going to heed my mother’s advice?  The answer is simple.  I care too much about the industry.

In the week  prior, I had attended the National Retail Federation (#NRF12) event in New York.  Following the event,  I had written a blog about the growing gap between consumer products and retailers in the adoption and understanding of new technologies. I left the GMA conference muttering, “It is not a gap.  It is an great divide.”

I contrasted what I heard at the conference to what I am hearing from my CPG customers.  The words of one of my customers’ kept ringing in my ears. Her point over and over again to me is that it is about the customer.   Her new goal is the ability to “to define the Art of the Possible to better serve the customer.”   What does she mean by that?  It is the redefinition of the supply chain to connect customer’s customer to supplier’s supplier to improve sensing and drive a more intelligent response.  It is the use of new forms of analytics and the convergence of  new technologies (mobile, social and geolocation) to change supply chain management. During the conference, I did not hear the word “customer” once.  I scratched my head, and wondered what happened to the definition of the supply chain from the customer’s customer to the supplier’s supplier.

I had just come from Barcelona Spain where I spoke at a Georgia Tech class on Demand-driven Supply Chains.  As part of the program, I got to judge regional Coca-Cola pilots where distributors competed on who could drive the best progress through demand sensing and shaping initiatives. They were great! 

I am also excited about the work that I am seeing in the industry on Digital Point of Purchase.  This is the use of digital technologies to change the shopping experience and the supply chain end-to-end.  I am closely following the work of my friend Jerry Wolfe, CEO and Vice President of Supply Chain Strategy at McCormick, on his work on Digital Point of Purchase (Follow his tweets at #DP2P.  They are excellent.)   So, can you imagine my dismay to see four executives on the main stage  speaking about “collaboration” as a series of small projects to eliminate dead head miles?  This is yesterday’s news.  I wanted to scream! 

As the day went on, the program was even worse.  There just was not much there there.  Very disappointing.  In the words of Warren Buffet, “When the tide goes out, you can see who is swimming naked. “  Folks, in my opinion the tide is going out.  Supply chain is more than logistics.  The world of technologies is at a revolution not an evolution.  We need to step it up and embrace convergence.  We need to redesign supply chains for big data to be ready for food safety compliance and customer sentiment.  Because if we do not, I fear we will see a lot of people swimming naked. It could be YOU! <And, as I scanned the audience at the event, this would not be a pretty sight.:)>

Seven Topics that I would have liked to have seen on the Agenda:

I know from many years of developing programs, that there are always critics. I don’t want to be a critic of the program without offering suggestions.  So, to be helpful to program planners, I wanted to share some thoughts on some potential themes for next year.  Here are some themes that I would like to have considered:

Mobility.  How are companies adopting mobility, and how is this changing the relationship with the customer, the cycles in the supply chain and the ability to improve communication with employees?  How are companies planning to use RFID and embrace the resurgence of RFID as a better sensor for the supply chain?  How is the adoption of mobility changing the pace of the supply chain?  How is geolocation visibility changing transportation?

Demand Orchestration.  Commodity prices are escalating.  Demand volatility is increasing.  Companies are looking for strategies to bridge volatility across the supply chain market to market.  At the conference, it would have been great to have had a discussion on how companies are managing promotions and new product launch with market-driven value networks. 

Store Circulars.  The traditional grocery store cycle has been driven by the weekly printed circular.  Is this going away? What is the adoption of electronic circulars, and how does this change the rythmns and cycles of the supply chain?

Digital Path to Purchase.   I feel that we will only ever really collaborate (establish a long term win/win value proposition) if we focus together (retailer and the manufacturer) on the shopper.  I would have loved a discussion on how digital technologies (social, mobile, geolocation and eCommerce) are changing our relationship with the shopper.  A discussion of lessons learned, pitfalls and successes would have been a great discussion topic.  For example, is 5X lift on electronic coupons the market average?  And, if so, how are companies dealing with the replenishment issues of greater volatility?

User-based Content.  How are companies syndicating consumer generated rating and review data and using it to transform their supply chain?  How are they using it to better sense what customer want and how they are serving the customers?

Demand Sensing.  I would have loved to have seen a great discussion on the changes store clustering strategies along with insights on current state of syndicated data, the evolution of usable point of sale data, the convergence with social sentiment and User-generated Content (UGC), and how this is changing merchandising, store assortment and replenishment strategies.

Future of eCommerce.  What can we learn from Amazon and Alice.com’s current work into grocery retailing?  What does this mean for channel strategies and the assortment at the store?

Food Safety.  Where are we on the many initiatives on food recall and what will the food safety mandates mean to enterprise architectures?

Horizontal Processes.  How are companies defining horizontal processes to align end-to-end.  How are the processes of revenue management, supplier development, assortment, Sales and Operations Planning and social responsibility changing supply chain organizations?

Sustainability Scorecards.  We have talked about sustainability, and we have corporate social responsibility initiatives, but when the rubber hits the road, how is compliance affecting buying?  How is the sustainability scorecard affecting what is bought today and what will be bought in the future?  What steps and progress have we made to have a “greener” consumer value chain?

Summary:

However, as I drink my cup of coffee, I reflect on some undeniable truths.  GMA is primarily a lobbying agent for the consumer manufacturers.  The only people that can affect the program and the focus of GMA are paying members.  Supply chain is only one of the user-based committees.  The fee structure for folks like me to join is prohibitive.  So, the only way that I can affect the program and the course of the industry is to appeal to my friends who are members.  So, here I go.  This is my APPEAL.  Please STEP IT UP!  The tide is going out.  I believe what I saw this week is not good enough….  Let me know how I can help.

What did you think of the GMA conference and what do you think should be the focus of next year’s event?

This week, I will be in Phoenix at the Sales and Operations Planning (S&OP) IE event.  I will be moderating the program on Friday and discussing my current research.  Will I see you there?  Look for my tweets at @lcecere.