Tag: customer service

Executing Customer-Centric Supply Chain Strategies

customer-centric supply chains

 Definition: “Customer–centric is an approach to doing business that focuses on providing a positive customer experience both...

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Seven Thoughts to Build a Customer-Centric Supply Chain Organization

customer-centric supply chains, Demand, Demand driven • 2 Comments

‘Chin Music’ Definition: Idle Chatter, Idle Talk or Vague Explanations Urban Dictionary In my work as a supply chain analyst,...

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Writing: Working on My Book


  “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I...

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Breaking Up Is Hard to Do

Market-Driven • 7 Comments

I feel it in my heart. The decision is divorce. I came to this relationship three years ago. It started casually. It was off and on. I...

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Can you Listen?

Demand driven

Customer-centric supply chains have been the dream.  Technologies are making it more feasible, but can you...

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