Supply Chain Shaman

Tag: customer service


Navigating the End-to-End Journey

Wang Laboratories. Eastman Kodak. Nokia. Blockbuster. Polaroid. Xerox. What do these names have in common? They were once strong brands that could not adjust fast enough to

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Writing: Working on My Book

  “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find

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Can you Listen?

Customer-centric supply chains have been the dream.  Technologies are making it more feasible, but can you listen?_____________________________________________________________________________________________ In most companies, the group named customer service is

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