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mattel

Writing: Working on My Book

By | Market-Driven | No Comments

  “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Supply Chain Leader Interview for Metrics That Matter My kitchen table is piled high with interviews for the upcoming book, Metrics That Matter. The manuscript is due to Wiley on March 1st for…

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