Customer-Centric Supply Chains: Adding Clarity to the Muddle

By | customer-centric supply chains, Demand driven, demand driven, Downstream data, Market-Driven | One Comment

It was November. I was speaking at a client site. The topic was customer-centric supply chains. We started the morning by asking attendees to share their definition of a customer-centric supply chain. I slowly wrote the definitions on the whiteboard. At the end of the sharing I had as many definitions on the board as people in the room. The only thing that was clear was the lack of definition…

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Three Mistakes Teams Need to Avoid in Selecting Supply Chain Planning

By | Uncategorized | One Comment

Mistakes happen. Supply chain planning user satisfaction is a flip of the coin. Satisfaction is low: one in two supply chain planning software users states satisfaction.  Successful implementations start with the software selection. Supply chain planing is now three decades old. Today over 82% of companies have some form of supply chain planning. With the rash of merger and acquisition activities, many companies have inherited multiple systems. The average is 2 to…

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Direct Material Woes: Seven Steps to Take to Improve Value

By | innovation, Procurement, Risk management, Supply Chain Excellence | No Comments

It is fall. The hot and humid days are giving way to cool and crisp weather. Today, as I type this blog post, the rain is softly falling on my windowsill. The wet streets below signal a shift in seasons. The seasonal rhythms link the threads of our life. As fall becomes winter, supply chain leaders are planning their budgets and building strategies for 2017.  With this in mind, in this blog…

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Supply Chain 2030: Forge a New Path

By | customer-centric supply chains, Demand, demand driven, Global Supply Chains, Market-Driven | 2 Comments

The Supply Chain Insights Global Summit is over, but we hope the energy to define Supply Chain 2030 is just beginning.  Our goal is to build a guiding coalition to think differently to improve outcomes. Today only 12% of supply chain teams are driving improvement, performing better than their competitors and driving value (as determined by Price to Tangible Book Value). As companies prepare for Supply Chain 2030, we think that it…

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Happy Labor Day! Insights on Building Supply Chain Talent

By | Supply Chain Excellence, Supply Chain Talent | 2 Comments

In the United States, families are packing for Labor Day. The exodus from the cities leads to jammed roads and packed parks. Now a ritual, Labor Day is the first Monday in September. Dedicated to the social and economic achievements of American workers, it is a welcome three-day weekend. So, with labor day approaching, I am penning a blog on supply chain talent. Labor day also signals the end of…

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S&OP: Five Steps to Get Started

By | Sales and Operations Planning, Supply Chain, Supply chain excellence, Supply Chain Performance Index, Supply chain planning | One Comment

It is Sunday. Today I assume a familiar position. Now a ritual, with coffee in one hand and country music blaring, I sit in my faded green chair to write a blog post. I have done this for seven years. This afternoon I am writing my 334th blog post. I will also pen my 95th report for this week’s Supply Chain Insights newsletter. We now reach 23,000 supply chain leaders…

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Is a Customer-Centric Strategy the Same as Demand-Driven? Outside-In?

By | customer-centric supply chains, Demand, demand driven | No Comments

It was an early morning. I cradled my cup of tea in my hand.  It had been a long night. However, I had little time to be tired. The client leaned across the table and asked, “Is a customer-centric supply chain strategy the same as a demand-driven supply chain strategy?” I smiled. As we talked the adrenaline started to pump. I asked for a black marker to draw on the board…

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Executing Customer-Centric Supply Chain Strategies

By | customer-centric supply chains | No Comments

 Definition: “Customer–centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” Today I am flying to see the leadership team at Cummins Inc. (Included in this post is Cummins’ digital award for the 2016 Supply Chains to Admire. All winners received their digital images this week.) I am on…

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Integrated Planning: Is It Rubbish? Be Careful What You Ask For.

By | Big data supply chains, customer-centric supply chains, Demand, Inventory Management, Sales and Operations Planning, Supply Chain | 4 Comments

On Sunday I spent the day at the Barnes Foundation with an old friend Karen. I love art museums, and connections with old friends are great for the soul. The Barnes Foundation is an incredible exposition of some of my favorite artists–Matisse, Modigliani, and Picasso. It was a good day. As Karen and I set out on foot, my legs, tired from ballet classes, and my body weary from a…

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Supply Chains to Admire: 2016 Results

By | Supply Chains to Admire | One Comment

Five months of analysis. Lots of heated debates. It is now over. This morning we announced the Supply Chains to Admire Winners and Finalists for 2016. The research starts in April and stretches over many weeks as we analyze the different elements and understand the patterns of each industry. Why do we do it? Selfishly, we need a standard for our research, but we also want to help supply chain…

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